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Quick Start to Using Your Account

This will be the opening page of your account upon setup, you will replace it with your own. This page will be available on our site for your future reference.

Access your sites control panel

To login to the control panel use this link: www.yourdomain.com/cpanel.

You will be prompted for your username and password.

If you are not prompted for your username or password then either your domain registration or transfer has not yet taken effect or your web browsers security settings maybe to high.

The control panel enables you to manage all aspects of your web site. Do not worry if you are unfamiliar with many of the available features, they are only there if you need them. The documentation link at the bottom of control panel can give you more information on how to use each feature.

Email Accounts

After you have created some mail accounts under the control panel you can send and receive emails from each account. Many users find it easiest to create email forwarders to redirect all of a users email to their personal email account so they do not have to check multiple email accounts.

To check your email using web mail use the following link: www.yourdomain.com/webmail

You will be prompted for your username and password. Your login name is your full email address. (ie accountname@yourdomain.com). Some systems have problems with the @ sign. You may also login by replacing the @ sign with a + (ie accountname+yourdomain.com).

To check your email using a POP client such as Microsoft Outlook use the following information to configure your software.

inbound and outbound mail servers = mail.yourdomain.com

username = accountname@yourdomain.com or accountname+yourdomain.com

You will also need to enable "POP before SMTP". This forces your email cleint to login to the POP server before sending mail. This can be enabled on Microsoft Outlook under the Advanced > tab, outgoing servers.

There is also a configuration utility under the control panel that will automaticly set up Microsoft Outlook Express to use an email account. When you list your email accounts you will see the autoconfig link next to each email. By clicking the link you will be taken through a series of steps that will setup your Outlook Express client to use that particular email address.

Uploading your web site

Uploading your web site is best done using FTP. To use FTP you will need an FTP program. FileZilla is a good one, and it can be downloaded for free at Get FileZilla. Many web design applications will allow you to publish your site directly from the program using ftp, but usually they do not include an interactive FTP session like FTP software will. For more information on using FTP in your design program you should read through the help files for your program. Most applications will display the help page if you press the F1 key on your keyboard.

Connecting to the FTP server is simple. Just click on the connect button and enter the information that was included in your Account Activation email under "FTP Server Information". There are only three required fields, server or host name, (this is your domain), and then login and password.

If while attempting to connect you recieve a time out message or DNS error, you probaly have a hardware router/switch, some firewall or anti-virus software running that is blocking your connection. See the help documentation included with the device if this is the case, and ensure that port 21 is not being blocked.

After logging in you will be located in the root (/) directory. Your account is organized into a few directories to help keep your various documents categorized.

/public_ftp

This is for ftp files that you do not want accessible by your web site.

/public_html, /www

Both of these directories point to the same location, and they are the default location for your web documents. This help file is located there also. When you view the contents of either of these directories you should see this file listed as "index.html". Any user who attempts to view your web site will be sent to this directory. Your home page should be named index.htm, index.html or index.php, depending on how your site has been designed. The file index.(htm,html,php) is the default page on your web site. Any time a user types in your domain into a web browser, this file will be displayed. For example the index file for pimahost.com can be seen here: http://www.pimahost.com

/mail

This is where the server stores all of the email for your domain. You should not have to edit anything within this directory.

/tmp

This is where the server stores your sites access logs. These logs should be viewed by using one of the links within the control panel. You should not edit anything in this directory.

DNS Changes

If your domain is registered with us: To change the contact information for your domain or to make DNS changes you must first login to our billing system. (https://secure.pimahost.com/billing)

After logging you should see a section of the page titled Domain Stats: Here the current number of domains you have registered or transferred will be displayed. Click on the "view details" button and you will be taken to a list of all these domains. You may then click on any one domain you would like to edit and then change the various information.

If registered with another registrar, you will still see the domains that you have hosted with us but you can not manage them from here. Please refer to where you have these registered for these controls.

Fantastico Use

Fantastico can automatically install and configure a number of popular scripts for your use. Message forums, shopping carts, image gallery's and more can be created very quickly by using Fantastico. To access Fantastico first you must login to your sites control panel (www.yourdomain.com/cpanel). Then click on the Fantastico button, located near the bottom of the page. You may then click on any script to get more information about it and install it. Most of the scripts will need to use a MySQL database. While many scripts are provided in Fantastico, these are for you convienance and support is available through each applications web pages.

If you are in need of additonal help, please create a support ticket and a member of our support team will be happy to answer any additonal questions that you may have.

Closing Notes

PimaHost, again, Thanks You for choosing us as your hosting provider. We are pleased to provide you with a fast and stable platform to run your web site from. We have provided what we believe are the best of the essential tools to assist you in self managing your site. We are available to assist you with answers that may arise from time to time about maintaining your site. If you require additional support or are interested in having your web site managed so that you can devote your time to your business, please visit our home page for these additional services. We would be pleased to quote you the cost to have your site managed at the level the you might require.

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